THE SERVICE STAFF AT LAFONTAINE FORD OF LANSING IS ABSOLUTELY OUTSTANDING! MICHELLE, RAY, ANDREW AND JADA ARE WONDERFUL TO WORK WITH. THEY ALWAYS ENSURE THAT REPAIRS ARE PERFORMED CORRECTLY AND IN A TIMELY MANOR!
I decided it was time to look at a new vehicle. Made a quick call to Robert Andrus and told him what I was looking for. He said he had a few on the lot and to stop by. I met with Robert and we looked at the Explorers. We took a test drive and made the deal. He was helpful, friendly and courteous. I was in and out in less than 2 hours with my new vehicle. This is the 3rd vehicle I purchased from Robert and the 5th total from LaFontaine since 2005. I keep going back because I like ...
As first time Ford customers, we were thoroughly pleased with our salesperson (Robert) and finance person (Cari). Their knowledge and assistance with the entire process was very much appreciated. We left with a beautiful 2018 F-150 with the Pure Michigan package we leased and smiles on our faces. The only problem we can foresee is when the lease is up; we may not want to give up this great truck!
I went in for an oil change on my Escape and came out with a 2018 F150! Robert Andrus did a fantastic job listening to me about my needs and wants in a vehicle and were able to get me a quality truck in my price range. They all stayed late to take care of me and this sale and that meant a lot because they could have easily asked for me to come back at a future date. I highly suggest LaFontaine Ford in Lansing as they are one of the few dealerships where the staff listens to the customers ...
I can't say enough good things about LaFontaine Ford's service department. I had originally purchased my 2016 Ford Explorer from Grand Ledge Ford and from day one I had complained about the right front passenger seat rocking and making a noise when the vehicle was turning. Twice GLF looked at it and claimed they couldn't duplicate the problem though pulling out of the dealer it still existed. Finally I called Ford Motor Company to see what could be done, and they recommended taking it to another dealer which is how I ended up with LaFontaine. The people in ...
My husband and I are very pleased with the sales team and overall quality deal we received this past week at Lafontaine Ford of Lansing. Chad was extremely helpful and great to work with! We will go back. Thank you!
I took my 2015 Edge in for the normal 5,000 mile oil change & tire rotation & was completely surprised when Michelle from the service desk came to get me because they were all done! I know I didn't have anything special done, but they treated me like I was spending a lot to have something done. I appreciate the speed & efficiency of the service department.
The manager and sales staff were absolutely wonderful. If you want to deal with men that are honest and upright lafontain is the place, sales staff with integrity is hard to beat.
I went to Lafontaine Ford on Ceder, I did not have the best credit. As soon as I got there they met me at the door, offered refreshments. Then I was introduced to Big Joe Bacer, we was GREAT! GO SEE JOE HE WILL MAKE IT HAPPEN.
This,was my first expetience working with LaFontaine Ford. I realky appreciate how,hard they worked to truly get me in the car I wanted and not just the car they wanted to sell!! Professionalism at its best by salemen JACOB PARKS not just during but postvas well!! Thank you Allesha Morris
We called from upstate, NY (an 8 hour drive each way) after Internet Shopping for almost a week, for a Used Yukon Denali or Cadillac Escalade. I felt like I had won the Lotto when I reached TIM TINGLEY. My husband and I have worked in the Automotive Business for over 25 years, he, as a Master ASE Tech, and me, in Upper Management. I was prepared to get the brush off, but was pleasantly surprised by TIM's soft spoken, knowledgeable, compassionate demeanor. He answered all of my questions, and then some. He went out of his way not to pressure ...
We had the BEST experience EVER buying a car from this dealership! The only reason we came all of the way to Lansing to buy a car is because our sales agent Todd Cowen made it such an awesome experience. Todd was very helpful and courteous, he treated us like a family member. We had gone to 3 other dealerships in Brighton, Waterford and Fenton and were treated like we were idiots. Todd Cowen found the exact vehicle we were looking for within an hour of our arrival. He even took us to another LaFontaine lot a couple of blocks away ...
I recently leased a 2017 Ford Escape through LaFontaine Ford of Lansing and I LOVE it!! I have leased several vehicles over the years through different dealers, my experience with Alex M at LaFontaine Ford was the BEST hands down! I wasn't expecting to leave with a brand new car that day but did thanks to Alex M.!! He found a vehicle that met all of my wants & needs. He managed to get me in a better car than what I had with no change in my monthly payments! Alex was very straight forward & honest throughout the process &...
The attention to the details says it all! Very very very happy! Will definitely recommend this dealership to anyone looking to buy a new car.
Alex was informative laid-back and friendly. I wish all my car dealer experiences could be so easy! Thank you for listening to my needs I am providing an overall wonderful experience!
Alex M. was our sales guy. SUPER professional and went crazy above and beyond. Stayed an extra hour after close just so my husband and I could look at cars. We pretty much had our minds made up, assuming the car drove well which it did. He got paper work started, again after hours FROM HOME just so we could get in and out as quick as possible! Then, when we came in at open, he already had the car waiting for us to test drive by the time my husband and I were both there. We also had our ...
My vehicle broke down and I was in a pinch pretty good. I work on the road and travel a lot as my profession. This was only the second dealership I had stopped by with my Dad after getting back in town one evening. We shopped around for a few minutes and out came a gentleman by the name of Todd Cowen. We looked at options and by the first night had all but closed on a truck. After "sleeping" on it for a night and talking to my father it was decided that maybe after years of ...
We went into the dealership and met Alex Malone and he was the nicest and most helpful salesman we have ever encountered in our search for a car for our daughter, unfortuneatly his boss wouldn't deal and give us the out the door price we needed to make it happen. Alex tried twice but he couldn't get the price we needed. There was a Lincoln we were looking at and it was listed for 9200 and we said we would do 9000 out the door or at the worst 9200 out the door and they would only do 9650.00 but not because ...
If you are ever in need of a vehicle, Robert Andrus is the person to call. He found me my "Needle in the Haystack", in fact he found 3, one new and two used. I was told impossible by over Ten other Dealerships, and he found it. Can't say enough about him
Although I did not end up buying a car with LaFontaine Ford (because of budget), I really want to share my experience with Alex. Although my friend and I stopped by without an appointment and near close time, Alex kindly arranged a test drive for me and guided me through many options. More impressively, the second day after my test drive, I received an email with a list of 15 car candidates without asking him doing the search for me. I appreciate Alex's service, and I sincerely recommend anyone looking for a car, contact Alex! Regardless finding a car here ...
Alex got me in the car I wanted at a great price very happy with the overall experience will diff tell friends and family to drop in and but a car
Robert was very helpful and patient. He treated me with respect and got me and my kids in a good reliable car. Thank you so much Lafontaine
Needed to get a car for my mom. Went to LaFontaine Ford of Lansing. Jerry did a great job to get my mom into a used car for the payment she was looking for. We cannot thank him enough.
We bought an Escape here about ten months ago and it recently needed service. Don took care of everything and made sure I had a loaner to drive in the mean time. Thanks!
I came to Nick with a heavy list of what I wanted in a vehicle. He spent days working with my every request and answered all my questions. He is extremely educated on these vehicles and he was very attentive to my car needs. Not once did he try to sell me on stuff I didn't need or want, but instead spent days making sure I would be getting the best price around on the new lease. He's dedicated to the customer he's working with and I couldn't be more happy! Highly recommend him for your ...
I bought a used vehicle in 2014. Two years later I came back even though I now live out of state, to buy a newer used vehicle. All the sales people were great here. Very transparent and helpful. Did not pressure me and answered all my questions. Thanks!
Once again, the folks at LaFontaine hit my service call out of the ballpark! Aaron in service kept me updated on the status of the repair, Don took care of incidentals and Robert was there taking care of travel arrangements. Gentleman, thank you for the assist...YOU GUYS ROCK!
Ill start by saying I have bad credit. I made the mistake of starting my shopping for a vehicle at those guaranteed financing dealers like RPM , Paradise Motors ETC... DO NOT WASTE YOUR TIME! They offer junk cars at well over KBB or NADA value and your leasing , not buying the vehicle. Now , go see Robert Andrus at LaFontine Ford of Lansing. He has Amazing service. He is respectful curteous and makes sure you are in the vehicle you are comfortable, with payments that fit your needs. I've bought many cars in the past and this has been by ...
Dropped my F150 off for AC service I was treated like family. Don made all of the arrangements for a loaner, spoke with the service department and then Aaron (in service) took care of everything else. Once again, these guys went above and beyond normal customer service standards. Thank you all!
This was my first time leasing, and Chad was very helpful and answered all of my questions in detail. I would recommend working with Chad!
Mr. Don Pash. The McCorquodale Family wants to say thanks again for making our visit to the Lafontaine Family Group a more than wonderful experience. Your extensive knowledge of the business coupled with years of experience you continue providing customer service that is second to none in the industry. From the very first car we purchased from you years ago many in between to our most recent you have always treated us with the utmost respect and understanding keeping our best interests and budget in mind when walking us through our new car purchasing process. Don you always exceed our ...
The customer service from Ford Hall at Lafontaine Ford of Lansing was beyond exceptional! From him, to the financing with Ford credit is top quality!!
No sales gimmicks. Chad was happy to sell me a truck and the process was quick and easy. The truck box was installed off to one side at the factory. Dealership service adjusted the bumper. I will have to center the box and realign the bumper. Very suprised this problem was overlooked at the factory.
My wife and I were nervous about buying a car. We have never bought a new car before and the used cars that we have bought we got conned into buying . When we walked in and started talking to Jerry he wasn't pushy he explained everything in detail and took the time to sell us a great car.. We love it!!
My salesman, Neil Granning helped me find the right car that met our needs at the right price. Andrew Burgett in the service department has provided great care for our cars...the service that we need,,,when we need it.
OK, here is the deal, THESE GUYS ARE GREAT!!!!! Had to bring my F150 in this week for warranty service work. Talked with Don Pash & Robert Andrus. They bent over backwards to take care of all of the issues and a few extras. These guys take care of my wife and I like we are family members each and every time we stop in the shop. We let everyone that we know about the sales and service team at Lafontaine. You all know how to treat your customers, you keep them coming back with a smile on their (our) ...
We own our 2nd & 3rd F150, all 3 purchased from Lafontaine Ford in Lansing, MI. Had a small issue with a part malfunction on my 2009 Lariat and stopped by the dealership yesterday (February 15, 2016). I spoke with Don Pash, Robert Andrus, Andrew Burgett and Keith Slaught about the issue. No issues, no problems, no worries! I was told the part would be ordered and installed at my earliest convenience, with a loaner to boot! The team promised to take care of my family...time and again, they have followed through on their promises. My deepest THANK YOU to all of you ...
Jeremy made me have great purchasing experiences and I leased the Ford Escape successfully. He was very patient to negotiate the price with the manager and let me have the best rates. Great person and I highly recommended.
Jeremy made this purchase very easy and straight forward. There was no surprise in the pricing and no pressure to buy. He was nice enough to ride along in the test drive to my house to see how the truck fit in my garage. Who does that? Highly recommended.
My experience went very great with this dealership! I was looking for a particular truck with certain specs and the last one in the U.S. Was here. They worked with me very thoroughly even though I lived 4 hours away. My sales guy I worked with Jeremy Herbik was very nice and knowledgable and was very flexible with Me. I needed to sell my old truck and they put a hold on the truck for me until I sold it which was about 2 weeks. Then jeremy went the extra mile and drove the truck 4 hours with less than 24 hour notice ...
From the moment we walked in the staff was amazing. Chad was by our side every step of the way he helped us find a beautiful 07 F-150. all through the sale with Chad, Don, and Nate they helped us get everything we were looking for. We wanted a warranty we got one better than we were expecting, we wanted an monthly payment clos to our budget they got it within $8, we got everything we asked for and more. All with a class of service that goes beyond any other we have had in years. thank you Lafontaine of Lansing!!!
These gentlemen were amazing throughout the entire process. Friendly, cordial, attentive, knowledgable, everything. My credit is in the rebuilding process and this team did an amazing job working their mojo and getting the deal done. The fact that don took time and carefully evaluated my credit report and looked last the score says a lot about they type of guy he is. It's nice to see dealerships that utilize common sense. This team has forever gained a loyal customer and I'll be back time and time again. Thank boys.
Great employees from service department to sales. Jordan Wilson was super. He explained things to me and was very helpful from begining to end. Excellent!
Lafontaine was professional and courteous when my fiancé and I came to them looking for a truck. Not knowing anything about trucks or even if we really wanted one, our salesman; Sam was able to educate us and make sure all our questions were answered. Nate also made sure all the paperwork was properly filled and explained all of it thoroughly. We will definitely work with Lafontaine again and recommend it to anyone interested in leasing or purchasing a new or used vehicle.
I walk in looking for a automobile that was easier for my mother to get into, with help from Andrew I received that I also wanted something that could hold all my grandchildren my Ford Flex lets me do that. It's loaded and I wasn't expecting that.
Ford Hall is professional and an excellent salesperson! I had never owned a new Ford vehicle until these last two purchased from Mr. Hall. Thank you for a great experience on both vehicles!
The dealership in general was full of sharp, friendly individuals. Our consultant specifically, Robert Andrus, has a lot of integrity and is a great salesman. Very respectful of what we wanted and at the same time great at making sure he left no stone unturned. Don was also very helpful and leaves a great impression. Nate in the finance department was very personable and helpful.
I called about a truck that was listed online and spoke to Jordan Wilson. The truck was used and wasn't even at the dealership yet. Jordan was on top of it from my first phone call to him. We wanted the truck as long as it checked out once it arrived. It arrived late in the day so that would have meant 2 trips to Lansing from Grass Lake. Jordan offered to have the truck delivered to me after it passed inspection and was sent to be detailed. I was shocked a dealership would do this since we lived a ...
I received a Notice in the mail and called to make a app't with Cari and she was the best sales lady i have ever had in all my years of buying cars & trucks at other dealerships. Cari really went all out to get me a great deal and if i could give her a 10 star rating i would do just that she is GREAT!! Cari and Ron Wagner got me in a 2016 Ford Excape SUV that i just love. You will never regret visiting or purchasing a vehicle from these guys.. Thank you Lafontaine Ford.
Worked with Robert Andrus, Nate and Don. This is my third vehicle on nine years from these his and I always have the same feeling... EXCELLENT. No regrets, no worries and peace. I really could not ask for more.
My son has had his car (Ford Contour) regularly serviced at this dealership. They supposedly fixed his leaking oil problem last year. When the engine died after a horrible noise, he had it towed to their service department. They thought is was the battery (batteries don't make a horrible noise) and mentioned his ball joints needed replacing. They replaced the battery and ball joints and took it for a test drive, but the engine shut down again. They then determined he needed a new engine because it had been running without oil. Later it was discovered that none of ...
We shopped around for a bit in search of the perfect new vehicle for our family. Lafontaine Ford of Lansing was quick to respond to our online quote inquiry. Robert Andrus made sure we had the most info on our choices for a new Explorer and made every effort to make sure we got the best deal. The finalization process Nate Harutunion was painless and we never felt "pressured" into buying anything we didn't want. I would definitely recommend this dealership to all my friends and family for their car buying needs.
You will never regret visiting or purchasing a vehicle from these guys... the BEST experience of my life. Thank you sooooooo much Nate, Don P., and last but not least by far Andrew P.!!!!! I LOVE YOU GUY GUYS
It had been 14 years of driving an F150, time to down size into an Escape. I had done my homework; knew what I needed and wanted, now to find it. Needless to say, after 14 years, I was not looking forward to the hassle of purchasing a vehicle. I stopped at Lafontaine to see what was on the lot; and out of the building came Chad Woodard. A bundle of energy and ready to get me into the car I needed and wanted. It was smooth transaction, not only with Chad, but also with Nate Harutunion (finance). I will recommend Lafontaine, ...
It's been 14 years since I purchased a vehicle. I was dreading the process. I walked in to talk with Jerry and instantly felt comfortable. He explained everything carefully (so I would understand it) and answered all of my questions. I'm fussy and he knew that. He found me a beautiful car that I just love. He is also fun to work with! Like I said, it has been a long time since I have driven an updated car. I had to text him on a weekend because I couldn't figure out how something worked. Guess what? He ...
I worked with Jerry Bell, and he was excellent. I appreciated his advice and time. He spent a good amount of the morning and afternoon with my wife and I as we talked over options and budget. Jerry was very straightforward and open about the whole process, and I would happily work with him again on a future purchase. Thanks,
I don't have the greatest credit and Ron Wagner didn't treat me like I had bad credit either. All the other dealerships treated me bad cause of my credit and he didn't. Very thankful for that. Everything was very smooth with no hiccups at all. Love my new car. Cari was very nice and helped a lot. Thank you Lafontaine Ford. I will be back and will recommend to all my friends and family.
My family and i had a great experience with Andrew throughout the car purchase. He did his best to provide the type of services nobody ever forget. He helped me buy my first car at a price that i could afford. He was a great service provider, compassionate, caring, loving above all, friendly. Ask for Andrew P, the baseball home runner, and you will never be disappointed.
It was a pleasure working with Jeremy. He was great a finding the right truck for me. Very patient / no pressure. I feel he went above and beyond to make sure I was happy with the purchase. Thank you Jeremy for the excellent service!!
Chad Woodard found the perfect car for me and my family. I didn't even know how much I needed a Ford Flex until he pointed out it was everything I was looking for and more. Very thankful for his help.
Great customer service, very knowledgeable sales service, explained every option, and made the experience wonderful. I would and do recommend them to everyone I know looking for a new vehicle.
Our lease was running out on our current vehicle and Sam Darish was recommended to us to look at leasing a new vehicle. From our first conversation with Sam he impressed us with his listening, answering questions and providing us with information to help us decide on the vehicle and lease program. As time went on we reviewed a few different options with Sam and eventually decided we needed to act. Sam and his team met us with only 30 minutes left before closing time and made sure everything went smoothly. He and his team made sure the process went well ...
THEY WAS ALL SO COURTEOUS AND HELP FULL ROBERT WAS A DELIGHT TO HAVE HELP ME... DEFINITELY WILL BE GOING BACK.... LOVE THESE GUYS. 🙂 thanks
For awhile I was in search of the car. Chad went above and beyond my expectations. I told him exactly what I wanted and he didn't stop till he found me the perfect car. His drive to make his customers happy is outstanding. Thank you for all your help Chad!
Jeremy found me a great vehicle with all the amenities I needed at a great price. He brought the car to me and it was spotless on the inside and out. I highly recommend him to help anyone looking for a vehicle, he will go out of his way to make sure you are satisfied.
Thank you LaFontaine Ford and excellent salesman Chad Woodard for helping make buying a new family vehicle an enjoyable experience for the entire family! We will be back!
Chad made the buying experience easy and painless. Three hours after arriving at the dealership we were driving out in our new car. Most certainly would recommend him for anyone looking to buy new or used.
Thanks to Chad and LaFontaine Ford for making my decision in buying a new car easy. Chad was knowledgable, patient, and made buying a car an enjoyable experience. Thanks again, Chad!
Everyone was great at the dealership including my salesman Chad! He took time to show me how everything worked in the car and made sure to follow up with me a few days after my purchase! I would recommend him to anyone!
I always know that Chad will be there for me; both personally and for our business. He is spot on about product and services needed.
I went in to talk to Jordan about looking at some used cars, just to see what kind of options I had. I talked with him on the phone about what i was thinking and he looked at what he had and had one waiting when i arrived. The car was perfect! it was exactly what I needed. I've never shopped at a dealership before and was a little nervous but that quickly vanished. He was helpful and had no problem answering all my questions. I will go back there because of the amazing service. These guys truly care!
I have talked with Chad about options of cars and SUVs and he has always been very helpful and I felt he truly cared about what was best for me. Thanks, Chad.
With the help of Chad I was able to find what I was looking for. He was extremely patient and the service was great. I would recommend this dealership as well as Chad Woodard for being one of the best sales person I've encountered. Thanks again!
Chad was super at finding a vehicle that fit not only who I am but what I needed. He listens (and remembers). He actually wants to help you and takes the time to do so. He's an honest guy and is so patient. So relaxing to work with him. He is what every sales person should strive to be like. So glad that I was lucky enough to meet with him. Thank you again!
Chad Woodard was a big help with finding the right car for us. He was the nicest sales person I have dealt with. I will be back the next time I need a vehicle!
Mr Andrus was very helpful and made the buying experience a painless, dare I say enjoyable experience. I highly recommend visiting LaFontaine Ford of Lansing for your car-buying needs.
I was looking for a used car, chad made it a easy, Pleasant, experience. I found a car that I love and a price I can afford! The sales associate Chad Woodard was kind and very knowledgeable without pressuring me!
Chad is fantastic. I have a current lease from an out of town dealer and couldn't be happier to find such a great local resource. Chad always makes himself available to answer questions, both mine and my mom's, and I will absolutely lease my next vehicle from him. I have a small business background, where customer service is everything and I think it's important to acknowledge great service when you see it. Chad goes above and beyond for his customers and you can tell that his interest in people is genuine. He represents his company well and ...
Chad helped me 37th my purchase of my 2014 Ford Fusion hybrid last year and I couldn't have asked for a better salesperson. He was patient and understand and made sure I knew every detail about the car and the transaction. When my lease is up I will definitely be going back to work with Chad, he'll get you a great price and won't be satisfied unless you're satisfied.
I stopped in to Lafontaine Ford, they had the truck on the lot I was looking for! I sat with my salesmen Chad and his Manager for a few minutes. They made me an offer I could not refuse and asked me when I wanted to pick it up. I picked up my New F150 Super Crew then next day! These guys are great! They had what I wanted, easy to deal with and the paperwork went quick! No pressure sales and no finance guy pushing extra stuff I do not need! I HIGHLY RECOMMEND LAFONTAINE FORD! My wife's ...
I WANT TO THANK Jordan Wilson, Don Pash, and Ron Wagner, I was in need of a car, These 3 guys made it happen, I felt so welcome here. The over all experience here was Great. I would send anyone I know here. Thank you guys for making me feel so welcome and for helping me get a car.
From my initial inquiry through delivery of my new vehicle INTO MY GARAGE (!) I have nothing but wonderful words for Sam Darrish at Lafontaine. This young man went above and beyond in granting my exact wishes by locating the vehicle I wanted and then delivering it to my home. Sam took care of financing, Insurance and registration transfers seemingly effortlessly and even sat and "paired" my phone while going over the interior of the car. Thank you LaFontain for providing the best!
Robert and the Financing staff were very courteous throughout the whole buying process, making my girlfriend and I feel very welcome, and helping walk us through our experience.
Robert was great the overall experience was great if I had to be picky that would be with the financing they went through a couple banks to make sure I would get the best rate. I only wanted them to use one. I would definitely recommend them to anyone. Go see Robert
I was in a rough spot with my current car. I live not to far from the dealership and I noticed on my way home one day that they had a 2015 STi in the used lot. I stopped in to talk to them about it. Jordan was the first person available and he did a great job. We look over the car together taking note of all the issues as the car was used. Jordan was very honest about the story behind the car. I do not like sales tactics but I understand that the dealership is a business. Don ...
I was in desperate need of a vehicle. Jordan and Don found me the absolute perfect vehicle for my budget. Ron handled my current credit situation with ease. These guys are truly the best in the business hands down. Go see for yourself.
I visited this dealer with a dear elderly friend of mine to purchase her a new vehicle, she is a retired disabled veteran and Andrew went above and beyond to put rs Phillips into a brand new car, him and his manager were the best car salesman I have ever had the pleasure of meeting and working with!!! Andrew is a great asset to this dealership and he has outstanding customer service skills!!! I would like to personally thank him for his dedication and hard work!!! Thank you Andrew !!!
I would recommend this dealership to anyone looking to get a new car! The staff is very friendly and was willing to do whatever take sure I was satisfied with my purchase and made all my options known. The service there is excellent and will be back for any further car purchases!
Robert was so helpful. Took a lot of anxiety out of the car buying experience. Enjoyed getting to know him and the staff. Will definitely bring my car here for service